I have an account with Securus but calls to my line are blocked. Why?
Calls to your phone line(s) from a correctional facility may be restricted for many reasons. Here are a few:


  • Collect Call Restriction. Your local telephone company may restrict collect calls. Call your local telephone company to have this restriction removed. Once this restriction is removed, it may take up to 72 hours for a collect call to go through.
  • New Telephone Number. If you have a new telephone number, a restriction could be placed on your line. Simply provide Securus with the date you received your new number from your local telephone company, and Securus can remove the restriction.
  • Exceeded Your Spending Limit. If you have exceeded your account spending limit with Securus, calls to your line may be blocked. If you believe this is the case, please contact Securus at 800-844-6591.

Show All Answers

1. What is Securus Correctional Billing Services?
2. Why do I need a prepaid account with Securus Correctional Billing Services?
3. What types of accounts does Securus Correctional Billing Services offer?
4. I have a prepaid account with Securus and my call was disconnected. Why?
5. I have an account with Securus but calls to my line are blocked. Why?