I have a prepaid account with Securus and my call was disconnected. Why?
There are some built-in protections for witnesses and legal personnel to help prevent unwanted calls. If you do any of these things during your call, you could be disconnected, so...


  • Don't transfer or put the call on hold.
  • Don't use a cordless phone (static could cause a disconnect).
  • Don't press extra numbers on the touch-tone keypad.
  • Don't stop your conversation for any length of time (a period of silence may cause a disconnect).
  • Don't try to make any kind of 3-way call.

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1. What is Securus Correctional Billing Services?
2. Why do I need a prepaid account with Securus Correctional Billing Services?
3. What types of accounts does Securus Correctional Billing Services offer?
4. I have a prepaid account with Securus and my call was disconnected. Why?
5. I have an account with Securus but calls to my line are blocked. Why?